Refund Policy

All payments on PeopleHire are processed by Paddle.com Market Limited, our payment provider and Merchant of Record. Paddle handles the checkout, your receipt, and — where you are eligible under this policy — the actual refund transaction. This page describes when a refund applies; requests are still made to us first at hashimrahim2005@gmail.com.

Standard and Featured listings (one-time payment)

• Before approval: if your listing has not yet been reviewed and published, you may request a full refund within 7 days of purchase, no questions asked.
• After approval and publication: once your listing is live, the service — visibility on the job board — has been delivered, so listings are generally non-refundable. We will still fully refund a listing that is live if the charge was a genuine error on our part: a duplicate charge, an incorrect amount, or a listing published in clear violation of what was agreed.
• We may also remove a listing and refund it at our discretion if it turns out to violate our Terms of Service (for example, a role that turns out not to exist).

Agency plan (monthly subscription)

• You can cancel anytime via Manage Subscription or by emailing us. Cancelling stops future billing.
• We do not refund the current billing period once it has started — you keep access to the Agency plan (unlimited listings) through the end of that period, but we don't offer prorated refunds for the unused remainder of a month.
• Billing errors (being charged after a cancellation was already confirmed, a duplicate charge, an incorrect amount) are always refunded in full.

The founding-employer free promotion

Free listings claimed under the first-50-employer promotion involve no payment, so this policy does not apply to them — there is nothing to refund.

How to request a refund

Email hashimrahim2005@gmail.com with the email address used for the purchase and the reason for your request. We aim to respond within a few business days. Approved refunds are issued back to your original payment method via Paddle and may take several business days to appear, depending on your bank or card provider.

Chargebacks

If you believe you were charged in error, please contact us first — we resolve almost all billing issues directly and faster than a card dispute. Initiating a chargeback without contacting us first may result in your account being suspended while the dispute is investigated.